EC
Emmanuel C
1 reviews | Active since May 2019
25 Mar 2026, 09:55
WebAfrica The Worst Service Provider
i have no internet connection from the time we have signed up, you wait for hours on the line and hve robots talking to you.
Helpful (0)
Replies (6)0
Replies (6)
Webafrica's replyOfficial
25 Mar 2026, 10:08Hi Emmanuel,
We completely understand how frustrating it must be to have no internet connection since signing up and to spend hours trying to get assistance only to be met with long waits and automated responses. Experiencing this level of disruption, especially when you rely on your connection for daily use, can be very discouraging, and we truly appreciate your patience while we work to help resolve the issue.
To help us assist you more effectively, please confirm what the network or signal light is showing on your ZTE router and provide a brief description of what happens when you try to connect on any of your devices. In the meantime, you can attempt to restore the connection by removing the SIM card from the router while it is switched on for 15 seconds, then reinserting it making sure it clicks into place. After that, restart the router and test for internet access.
If you still require assistance after trying this, please send us a direct message on Hello Peter, and we’ll make sure your issue is attended to promptly.
Kind regards,
Webafrica Team
We completely understand how frustrating it must be to have no internet connection since signing up and to spend hours trying to get assistance only to be met with long waits and automated responses. Experiencing this level of disruption, especially when you rely on your connection for daily use, can be very discouraging, and we truly appreciate your patience while we work to help resolve the issue.
To help us assist you more effectively, please confirm what the network or signal light is showing on your ZTE router and provide a brief description of what happens when you try to connect on any of your devices. In the meantime, you can attempt to restore the connection by removing the SIM card from the router while it is switched on for 15 seconds, then reinserting it making sure it clicks into place. After that, restart the router and test for internet access.
If you still require assistance after trying this, please send us a direct message on Hello Peter, and we’ll make sure your issue is attended to promptly.
Kind regards,
Webafrica Team
Webafrica's reply25 Mar 2026, 10:08
Official
Hi Emmanuel,
We completely understand how frustrating it must be to have no internet connection since signing up and to spend hours trying to get assistance only to be met with long waits and automated responses. Experiencing this level of disruption, especially when you rely on your connection for daily use, can be very discouraging, and we truly appreciate your patience while we work to help resolve the issue.
To help us assist you more effectively, please confirm what the network or signal light is showing on your ZTE router and provide a brief description of what happens when you try to connect on any of your devices. In the meantime, you can attempt to restore the connection by removing the SIM card from the router while it is switched on for 15 seconds, then reinserting it making sure it clicks into place. After that, restart the router and test for internet access.
If you still require assistance after trying this, please send us a direct message on Hello Peter, and we’ll make sure your issue is attended to promptly.
Kind regards,
Webafrica Team
We completely understand how frustrating it must be to have no internet connection since signing up and to spend hours trying to get assistance only to be met with long waits and automated responses. Experiencing this level of disruption, especially when you rely on your connection for daily use, can be very discouraging, and we truly appreciate your patience while we work to help resolve the issue.
To help us assist you more effectively, please confirm what the network or signal light is showing on your ZTE router and provide a brief description of what happens when you try to connect on any of your devices. In the meantime, you can attempt to restore the connection by removing the SIM card from the router while it is switched on for 15 seconds, then reinserting it making sure it clicks into place. After that, restart the router and test for internet access.
If you still require assistance after trying this, please send us a direct message on Hello Peter, and we’ll make sure your issue is attended to promptly.
Kind regards,
Webafrica Team
EC
Emmanuel C's updateReviewer Update
27 Mar 2026, 00:55I spent another 2 hours chatting to your robot, finally I get a consultant who has no clue of his duties there, so we go about repeating the same problems from the previous day and waiting pattern, talking to robots, a consultant comes trying to save the contract by saying he would switch to another broadband then to close it all up the senior techs said must move the router close to a window, I went further I moved the router out my door facing the sky and still no coverage
EC
Emmanuel C's update27 Mar 2026, 00:55
Reviewer Update
I spent another 2 hours chatting to your robot, finally I get a consultant who has no clue of his duties there, so we go about repeating the same problems from the previous day and waiting pattern, talking to robots, a consultant comes trying to save the contract by saying he would switch to another broadband then to close it all up the senior techs said must move the router close to a window, I went further I moved the router out my door facing the sky and still no coverage
Webafrica's replyOfficial
27 Mar 2026, 08:41Hi Emmanuel.
Thank you for your detailed feedback. We completely understand how frustrating this experience has been for you. We see that one of our tech support agents connected with you via chat (***) and is actively assisting with the way forward to improve your connection.
To provide some guidance while your case is being addressed, sometimes signal issues can be influenced by the router’s placement, surrounding structures, or even temporary network congestion. Our tech team will run advanced diagnostics and suggest solutions tailored to your home setup, which often resolves coverage inconsistencies without needing repeated troubleshooting.
This is why our agents focus on fully investigating before making changes; it ensures the resolution is effective and sustainable.
This is why our agents focus on fully investigating before making changes; it ensures the resolution is effective and sustainable.
Your feedback has also been shared with the senior techs to review the support process, so we can reduce repetition and improve efficiency in future interactions. We truly appreciate your patience while we work to get your connection performing optimally.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply27 Mar 2026, 08:41
Official
Hi Emmanuel.
Thank you for your detailed feedback. We completely understand how frustrating this experience has been for you. We see that one of our tech support agents connected with you via chat (***) and is actively assisting with the way forward to improve your connection.
To provide some guidance while your case is being addressed, sometimes signal issues can be influenced by the router’s placement, surrounding structures, or even temporary network congestion. Our tech team will run advanced diagnostics and suggest solutions tailored to your home setup, which often resolves coverage inconsistencies without needing repeated troubleshooting.
This is why our agents focus on fully investigating before making changes; it ensures the resolution is effective and sustainable.
This is why our agents focus on fully investigating before making changes; it ensures the resolution is effective and sustainable.
Your feedback has also been shared with the senior techs to review the support process, so we can reduce repetition and improve efficiency in future interactions. We truly appreciate your patience while we work to get your connection performing optimally.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
27 Mar 2026, 08:47 Hi Emmanuel,
Thank you for sharing your experience. We understand how frustrating it must have been to spend hours trying to get assistance, repeating the same steps, and still not getting a clear resolution. We can imagine how disappointing it felt after trying different suggestions without seeing any improvement in your connection.
We’d really like to assist in getting this sorted for you. Please send us a direct message on Hello Peter confirming the following:
What the signal light on your router is currently doing
That the SIM card is correctly seated (it should click/pop into place)
What happens when you place the SIM card into a cellphone, including:
How many signal bars are displayed
Whether you are able to access the internet when mobile data is switched on
This will help us better understand whether the issue is related to signal, SIM, or the device itself so we can guide you more effectively.
We’re committed to working through this with you and getting your connection performing as it should.
Kind regards,
Webafrica Team
Webafrica's reply27 Mar 2026, 08:47
Official
Hi Emmanuel,
Thank you for sharing your experience. We understand how frustrating it must have been to spend hours trying to get assistance, repeating the same steps, and still not getting a clear resolution. We can imagine how disappointing it felt after trying different suggestions without seeing any improvement in your connection.
We’d really like to assist in getting this sorted for you. Please send us a direct message on Hello Peter confirming the following:
What the signal light on your router is currently doing
That the SIM card is correctly seated (it should click/pop into place)
What happens when you place the SIM card into a cellphone, including:
How many signal bars are displayed
Whether you are able to access the internet when mobile data is switched on
This will help us better understand whether the issue is related to signal, SIM, or the device itself so we can guide you more effectively.
We’re committed to working through this with you and getting your connection performing as it should.
Kind regards,
Webafrica Team
EC
Emmanuel C's updateReviewer Update
08 Apr 2026, 16:02after cancelling my service for their pathetic services and reversing the debit orders, they still went and charged my secondary card, these people are *******!!!!!!!
EC
Emmanuel C's update08 Apr 2026, 16:02
Reviewer Update
after cancelling my service for their pathetic services and reversing the debit orders, they still went and charged my secondary card, these people are *******!!!!!!!
Webafrica's replyOfficial
09 Apr 2026, 09:48Hi Emmanuel. We completely understand how frustrating this must be, sending multiple emails and not receiving a timely response can feel very disappointing, especially when you’ve given the benefit of the doubt. We’ve located your account and can confirm that no cancellation has been logged on our system.
To proceed, please let us know if you still wish to cancel your service. Once we have your confirmation, we can ensure your account is properly closed and any future debit orders are stopped.
We’re here to assist and make sure this is resolved quickly and smoothly.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Apr 2026, 09:48
Official
Hi Emmanuel. We completely understand how frustrating this must be, sending multiple emails and not receiving a timely response can feel very disappointing, especially when you’ve given the benefit of the doubt. We’ve located your account and can confirm that no cancellation has been logged on our system.
To proceed, please let us know if you still wish to cancel your service. Once we have your confirmation, we can ensure your account is properly closed and any future debit orders are stopped.
We’re here to assist and make sure this is resolved quickly and smoothly.
Warm regards,
Webafrica Crew
Webafrica Crew