1 reviews | Active since Jun 2017

12 Jun 2017, 14:39

WebAfrica: The worst service ever recieved

<p>I placed an order with WebAfrica a month ago. Today I get an email telling me they have placed my order with the service provider. They claim on their website that this will take 3-5 days yet here I am a month later? </p> <p> </p> <p>On the email they listed my address as house number 13, when in fact I am house number 55. I had given them my address on day one and about 5 other times via email over the last 4 weeks, yet they still get it wrong. </p> <p> </p> <p>The lady I spoke to on the phone now says they have to cancel my application and we must restart the whole process over? So now I must wait another 2 months to get Internet! </p> <p> </p> <p>I have never experienced such bad service in my life. All I can say is stay VERY far away from WebAfrica!! </p> <p> </p> <p>Evan</p>

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Replies (3)
Webafrica
Webafrica's reply12 Jun 2017, 15:15
Official

Hello ,

Thank you so much for your enquiry.

Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

Webafrica
Webafrica's reply12 Jun 2017, 15:15
Official

Hello ,

Thank you so much for your enquiry.

Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

Webafrica
Webafrica's reply12 Jun 2017, 15:15
Official

Hello ,

Thank you so much for your enquiry.

Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah