Webafrica the worst of the worst isp`s

The worst service provider i ever encounted. Internet connection kept dropping, they send vuma to replace router but still problem persist and just ignore my complaints. After a month of this i decide to move over to Afrihost and therefore not pay for another month with this circus called Webafrica. They rightly suspend the line due to non payment, so i contact Afrihost to get connected only to find that Webafrica needs to release the line first before another isp can connect me. I call them only to be told that the fibre line will be automatically released due to non payment. After 3 days of non payment i was told by Afrihost the line has still not been released, but by now i had a good idea of how Webafrica operates and fully expected what would happen next. The first thing i was told was that they could perform a cancellation/release with immediate effect but only on an active line, not on a suspended line like mine was. I asked the agent to simply activate the line then immediately do a cancelation which he just ignored and kept repeating about suspended lines cant be released. Never mind the fact that i was told my suspended line will auto cancel due to non payment, by now i knew the answer but still asked how long does it take to auto cancel due to non payment, their answer is 30 days to auto cancel.

I sat from 13:42 to 16:57 trying to get this sorted without a resolution. Eventually i paid for another month thinking maybe the line drop can be sorted so i contacted them again, an agent came on greeted as normal and after i explained the issue to him this guy just decided to not even talk to me anymore. Its now been 2 hours without a reply. He did not close the chat though, he just do not reply