Webafrica, the worst network.

Worst wifi network ever. Communication is a problem. You can't phone them and speak over the phone. The only way is via WhatsApp and that is a joke. The whole WhatsApp chat with webafrica is a joke. When you have a problem, no one can assist. They keep on transferring you to someone else and then you have to restart your complaint and start explaining from the start. My journey with webafrica was from the start a problem. The assistance is poor, the connection is poor. I stayed in a small flat but I constantly had problems with connection. I was up to 75/75 mbps, paying up to R750 and still had connection problems. I stay with my wife, ONLY TWO PEOPLE, but yet that was too much for webafrica's wifi uncapped network/connection.

I was so glad and relieved to finally cancel my account but yet they disappointed me once again for the very last time. In no communication, whether it be via sms, email or "WhatsApp" did they indicate that everyone pays R999 for "cancelation fees". The only stuff that was stated was a months notice and router return with 20 days. I followed everything to the last detail but yet... I was informed today about R999 that needs to be paid. What a joke. Communication is a problem and I get a sense that they do not care about their customers and are only in for the money not the quality of service.

Please, please. I beg whoever is reading this review. Learn from my mistake and do research on better options, weigh in on your options and see what is the better option because I had a horrible experience with WEBAFRICA and all I wish for is for new people to not be trapped by Webafrica.