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Shaheen N

1 reviews | Active since Mar 2021

18 Mar 2021, 10:49

Webafrica the worst ISP in the world

I wrote a review 2 weeks ago about webafrica not activating my service after I paid in full... i was told it will take 24 to 72 hours for my fibre line to be activated it's been 21 days now and still nothing. I've contacted their call centre agents on numerous occassions but not one of those agents assisted me, every single one of them either told me that I need to speak to someone in a different department and when I'm transferred I never get a response the last person I spoke to made me wait for 30min and eventually my airtime ran out and the call was cut... I've lodged a complaint with ISPA, I received an email yesterday to say that webafrica now has 5 working days to respond... I cannot believe the unprofessional service I'm getting from webafrica, clearly to them we the consumer means nothing because they have so many clients they just dont care... my last review fell on deaf ears as hello Peter themselves couldn't get hold of webafrica to find out what's happening they just didnt respond... I'm hoping that there are some people reading this review, so that they may not go through the same thing I did... This company is truly the worst to deal with... REALLY THE WORST ISP IN THE WORLD

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