AM
Adiv M
1 reviews | Active since Jan 2016
23 Jan 2019, 12:30
WebAfrica - the worst ISP in the country
WebAfrica is the worst company that I have ever dealt with. Their customer service is disgusting, and after cancelling my contract shortly before it expired, they charged me R2000 for the router, with no warning.
They claim that it's "rented" and "you are not buying the router", which is a **** to trick you.
All other service providers allow you to keep the router after 3 - 6 months, because you paid for it.
I even offered to pay the remaining 3 month equivalent cost of the router, but they couldn't care less.
Truly the worst company. DON'T SIGN UP WITH THEM.
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Replies (2)
Webafrica's replyOfficial
23 Jan 2019, 15:57 Hi Adiv,
We understand that your cancellation experience was not satisfactory.
As stated on our Website, our welcome mailer and in our terms and conditions, the free-to-use router remains the property of Webafrica unless you expressly purchase it, and as such must either be returned or bought upon cancellation of your service.
We do thank you for your valuable feedback, and we are considering additional ways to ensure that our customers are 100% aware of the return policy on the routers.
Regards,
Webafrica
We understand that your cancellation experience was not satisfactory.
As stated on our Website, our welcome mailer and in our terms and conditions, the free-to-use router remains the property of Webafrica unless you expressly purchase it, and as such must either be returned or bought upon cancellation of your service.
We do thank you for your valuable feedback, and we are considering additional ways to ensure that our customers are 100% aware of the return policy on the routers.
Regards,
Webafrica
Webafrica's reply23 Jan 2019, 15:57
Official
Hi Adiv,
We understand that your cancellation experience was not satisfactory.
As stated on our Website, our welcome mailer and in our terms and conditions, the free-to-use router remains the property of Webafrica unless you expressly purchase it, and as such must either be returned or bought upon cancellation of your service.
We do thank you for your valuable feedback, and we are considering additional ways to ensure that our customers are 100% aware of the return policy on the routers.
Regards,
Webafrica
We understand that your cancellation experience was not satisfactory.
As stated on our Website, our welcome mailer and in our terms and conditions, the free-to-use router remains the property of Webafrica unless you expressly purchase it, and as such must either be returned or bought upon cancellation of your service.
We do thank you for your valuable feedback, and we are considering additional ways to ensure that our customers are 100% aware of the return policy on the routers.
Regards,
Webafrica
AM
Adiv M's updateReviewer Update
23 Jan 2019, 17:12Your message of "understanding" is pointless and stupid. You can refund the money that you stole, otherwise tell your marketing managers that I will ensure there is a complaint every day until they do so.
AM
Adiv M's update23 Jan 2019, 17:12
Reviewer Update
Your message of "understanding" is pointless and stupid. You can refund the money that you stole, otherwise tell your marketing managers that I will ensure there is a complaint every day until they do so.