WebAfrica the worst ISP in SA

Possibly the worst ISP on the planet. I would call WebAfrica's service bad but there would have to be some service to measure. No matter how or who I contact absolutely nothing gets done. I have tried for 2 years to sort out issues, and gave up. My new ISP managed to sort out in 2 weeks what WebAfrica couldn't sort out in two years. I am now trying to cancel 2 services and change one. No action has been taken by WebAfrica at all for over month. I have tried all contact avenues, spent over an hour on the phone yesterday 45 minutes holding and the rest while some consultant was supposed to complete my request. It seems nothing was done. I have been billed for the all the services and my new ISP can not take ownership of the Fibre line because WebAfrica have still not released it. WebAfrica have simply ignored all my correspondence as well as correspondence from my new ISP. It is a pity as I started with them them when we first got internet many many years ago, they were great over the years they have just disintegrated into the most useless ISP you could ever imagine. I am at a loss I do not know where to turn to now.