WebAfrica the worst ISP

Hello guys, I have a package with Webafrica for well over 6 months now and never in my entire life have I experienced such bad service. I have relocated and asked Webafrica to change my package from Fiber to LTE as the area does not support Fiber. On the 26th February I was advised by one of the agents that the delivery of my LTE device would arrive on Monday and that I dont need to do anything. Monday the 1st of March 2021 I was told by a different agent that I needed to RICA my Sim before she can send the delivery out. I agreed to take time out from work to get the supporting documents (Affidavit) as I did not have proof of residence. I came back and send the document and requested a manager callback. Tuesday I contacted again and found that the documents where not submitted by the agent and had to start from scratch with a new agent and asked when I will get a manager callback, to my surprise the agent responded 24-48 hours from the time it was submitted. Its now Thursday 4 March 2021, I do not have my router, I havent received a manager callback, every single agent I spoke with had slow responses from 20-45 minutes and if the agent nor you type anything the chat closes. Ive been **** to multiple times and when I tried calling the waiting period was 1h 36 min to speak to an agent.

This is by far the worst internet service provider in RSA. Even Telkom that is proclaimed to be the worst has given me better service than this. I've never been so disappointed in my life and to make things worse I possibly could get dismissed cause I do not have internet. I cannot cancel my agreement as they have advised me that it would cost me anywhere between R1899- R3000. They haven't fulfilled their services but is requested that the bill be paid as soon as possible (email).

If I could, I wouldn't rate them a half star cause of the lack of interest in their customers. If you are a new customer, I wouldn't recommend Webafrica to anyone in RSA