Webafrica - The WORST ISP

Webafrica is a very dishonest and thievish internet company. They take your money but dont deliver the service you pay for. When I first joined Webafrica in 2021, I took the 50/50 fibre package with a free to use router and free installation. I had bad connection issues from the start, reporting it on numerous occasions. They then fixes it and it lasts for maybe a day. On speed tests I used to get around 20/10 on my line that is supposed to be closer to 50/50. I then upgraded in 2024 to a 100/100 fibre line hoping that it will improve. Then I got between around 30/30 and 60/60 on a speed test. Never get what I pay for. I cancelled my package in 2025 after being a very unhappy customer for 4 years. They could never fix my speed issues. Upon my cancellation, they informed me that I need to pay a R999 cancellation fee. No one from Webafrica ever informed me of a R999 cancellation fee. When they told me about this fee, I went to read about this cancellation fee. It was introduced in 2023, I joined in 2021 so how can a cancellation fee be applicable to a current customer without adding it to a contract or informing the customer about it. If I knew this then I would have cancelled before it was introduced. When I told them that I refuse to pay for something that I did not sign up for or was informed about, they insisted that I pay. I didnt pay as I always paid my account on the Webafrica app. 2 months after my contract ended, they deducted the R999 from my account and a R50 penalty fee like *******. Webafrica is the worst Internet provider and I will not recommend them to anyone. And I am not the only one this has happened to with Webafrica.