Webafrica ! The Worst Internet Service Provider !

Please make it Zero stars !! The worst service ever ! I have been paying for 100mbs line speed internet upload and download and only getting 50 up and 50 down ! I have been trying for 10 days now to speak to a human to explain the problem! This is impossible , you can not call , you can not email and can only WhatsApp amd talk to a BOT and eventually when your have been trying to explain the bot can’t help , tou get transferred ......with waiting times up to 12 hrs ! To a human that only types by WhatsApp ..... they then can’t help over WhatsApp and then transfer you to another person ...... which can take up to another 1 to 2 to 12 hrs ..tou then have to start over and retype the whole story as the story line does not get copied ?? ... after 10 days ..... yes I have all the WhatsApp’s on record ... I am still unable to talk to a human .... they did try and explain over WhatsApp that I need to become an it expert and log into the router and change lots of frequencies .... reword some things and before the person could finish , they told we they will drop off now as it it los shedding ..... I cariës on to send feedback and screen shots .... while they were load shedding ... and my o my when los shedding was over for them the WhatsApp said I have been out of contact for more than 1 hour and the call is now closed !! Do I want to please start over amd tell them what is my problem so I can be transferred to another cycle of 24 hours , disconnection , retuning the same issue over and over and over ...... I can only wonder how many people are they cheating by charging for 100mbs and only give them 50mbs as no one can ever complain or talk to a human ..... I really which the CEO sees this as I am happy to send him screen shots of 10 days of back and forth and still no answer !! I am still a paying customer and still has no Technitian out here ..... yes they send me a new router and yes I did get an Independant it consultant to install it as the WhatsApp person says the issue is the router which they - Webafrica supp**** ..... and no I still only have 50mbs ....... I realy at at me ends ....... next step ?? Ombudsman ? Carte Blanch ? Lawyer ? If only they had a customer and support line and one can actually talk to someone ???