Webafrica. The Worst Ever Service Provider

The worst ever fiber service provider I had to deal with. Does not answer any phone calls. There is no support and not a single person you can talk to regarding billing enquiries. According to the automated voice answering service, the waiting time for your call to be answered is 1 hour and 13 min. You have to communicate via Whatsapp to a Bot. The bot will transfer you to a consultant, via whatsapp, and the consultants that chat with you are clueless and replying, what seems to be generic answers to questions.

1. I have requested my fiber service to start at the 25/05/2022. They have debited my account today 04/05/2022 and have activated my service today at a location I am not occupying. 2. They first debit your account and then send you the invoice for what thy did. They don't tell you in advance of any cost, they just deduct it from your account. i.e. they made no effort to notify me or indicated it in any correspondence, that they charge you for the delivery of the router. They deducted the amount from my account and 2 days later I receive an invoice for delivery cost. 3. I want to cancel my service with them the same day they activated it and took the money from my account. According to the chat bot on whatsapp, you can only do this via your Customer Dashboard. I logged in, went to cancel my service, and the response is, chat with the bot to cancel your service. Did this too and I am still waiting...................!

Whatsapp Chat with Bot and Agents: 2022/05/04, 09:45 - Webafrica: Hi there DDT, thank you for getting in touch with Webafrica. We will connect you to the next available agent as soon as possible so we can get your query sorted out in a jiffy.

Need to go grab a cuppa while you wait? No problem! Just switch your phone sound on and keep an ear out for when we message. 2022/05/04, 09:51 - Webafrica: *Admine*: Hi there, my name is Admine, how can I assist you today? 2022/05/04, 09:52 - DDT: I have requested that my account should only start on 25 May. I was billed today. 2022/05/04, 09:54 - Webafrica: *Admine*: D unfortunately debit orders run from the 1st to the 4th each month 2022/05/04, 10:00 - DDT: I was not told this when I app****. Then you must start on 1 June. Also, I was billed for the delivery of the router which I was also not told. At the moment I am very unhappy with your service and we haven't started yet. 2022/05/04, 10:11 - Webafrica: *Admine*: Truly apologize for the misunderstanding. 2022/05/04, 10:11 - Webafrica: *Admine*: They bill delivery fee and you will be charged a pro rata fee when the service is installed 2022/05/04, 10:16 - DDT: Does not help you tell me that now after I was billed, and I was not charged for installation according to the invoice I received today. Refund the service for May and run the debitorder 1 June. 2022/05/04, 10:40 - Webafrica: <Media omitted> The charge was for delivery 2022/05/04, 10:48 - DDT: Cancel this service because you took unauthorized money from my ***/05/04, 10:48 - Webafrica: *Admine*: You will have to do the cancellation yourself on customer zone 2022/05/04, 10:50 - DDT: I want a refund of all money taken within 24 hours. 2022/05/04, 10:53 - Webafrica: *Admine*: The money taken was the delivery fee of R***/05/04, 10:55 - DDT: Does not look like you know what is going on. Please have a manager call me asap. 2022/05/04, 10:56 - Webafrica: *Admine*: Oh okay than, will escalate for a callback

2022/05/04, 12:33 - Webafrica: Hi there DDT, thank you for getting in touch with Webafrica. We will connect you to the next available agent as soon as possible so we can get your query sorted out in a jiffy.

Need to go grab a cuppa while you wait? No problem! Just switch your phone sound on and keep an ear out for when we message. 2022/05/04, 12:33 - Webafrica: *Gift*: Hi there, my name is Gift, how can I assist you today? 2022/05/04, 12:34 - DDT: look at previous chats for detail and I want to cancel the service and want full refund 2022/05/04, 12:35 - DDT: and I want to speak to someone not chat on whatsapp 2022/05/04, 12:35 - Webafrica: *Gift*: You want to cancel it when and a full refund for which month. 2022/05/04, 12:36 - DDT: service started today. money was taken today without authorization! 2022/05/04, 12:45 - Webafrica: *Gift*: Yes today is the debit dates. 2022/05/04, 12:46 - DDT: So cancel and refund 2022/05/04, 12:47 - Webafrica: *Gift*: Okay then 2022/05/04, 12:47 - Webafrica: You are being *transferred* to an agent, please wait while I connect you... 2022/05/04, 13:34 - Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... 2022/05/04, 13:48 - Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying...