1 reviews | Active since Jan 2016
Webafrica the worst customer service I have ever experienced
<p>I placed my order on 3 May for activation of my fibre on an existing line on 8 June when my Mweb contract ran out. I phoned on 8 June to find out what time they were bringing my router and I was told they had not placed the order with Openserve. They will phone me back. After numerous calls over many days and many promises to phone back not once was I phoned back. Changing to Webafrica was the worst decision I have made. I have been without internet since 9 June and Webafrica is costing me a fortune in cellular data.</p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah