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FA G

1 reviews | Active since Mar 2020

02 Mar 2026, 12:46

WEBAFRICA THE THE WORST EVER

WEBAFRICA IS THE WORST COMPANY I HAVE EVER DEALT WITH. 1. THE WHATSAP SERVICE IS A WASTE OF TIME. I SPENT HOURS ON WHATSAPP FOR A SIMPLE QUESTION ON CONNECTION WITH OPENSERVE IT TOO ME ALMOST TWO WEEKS. i CANCELLED AND WENT TO AFRIHOST- EXCELLENT SERVICE RECEIVED AT AFRIHOST. THEY KNOW WHAT IS GOING ON AND THEY ANSWERED MY QUESTIONS AND PRESENT THE SOLUTIONS WITHIN A 30 MINUTES PHONE CALL. I ALSO DIDNT WAIT AND WAS CONECTED WITH THE OPERATOR IN 2 MINUTES.

2. PHONE CALLS- DONT EVER TRY TO PHONE THEM I HELD ON THREE TIMES FOR ABOUT TWO HOURS AND WHEN I GOT TO NR#3 IN LINE THEY CUT ME OFF. THIS TOOK LIKE 6 HOURS OUT OF MY DAY.

3. THE OPERATORS DOES NOT KNOW WHAT IS HAPPENING. ABOUT 1/30 OPERATORS KNOWS HOW TO DEAL WITH CUSTOMER COMPLAINTS. AS SOON AS IT IS PASSED ON TO ANOTHER DEPARTMENT THEY KNOW NOTHING AND ARE ALWAYS CONFUSED. IE: I HAVE TWO PREMISIES FOR FIBRE. ICANCELL THE ONE AND THEY CANCELL BOTH!!! I FORWARD A SCREENSHOT TO THEIR USELESS WHATSAPP GROUP AND THEY STILL TELL ME I CANCELLED THE ONE WHICH I DID NOT... HOW *********** CAN IT GET? 4. SAMANTHA THE SALES MANAGER IS REALLY A SURPRISE. FULL OF PROMISES BUT ZERO DELIVERANCE.

5. THEY PROMISE ME THE OPENSERVE LINE IS RELEASED BUT WHEN AFRIHOST WANTED TO CONNECT THE LINE IS HOLD BY WEBAFRICA. THEY CONFIRM TH ELINE IS RELEASED AND AFRIHOST CAN CONNECT- ONLY TO FIND OUT WEBAFRICA WILL HOLD THE LINE FOR 30 DAYS. WEBAFRICA NEVER EVEN DELIVERED A ROUTER AND I NEVER EVEN HAD WEBAFRICA INTERNET AT THE SAID ADDRESS.

5. TO CONCLUDE: WEBAFRICA IS THE MOST EVIL, *********** AND DERRANGED ISP EVER. I WILL NOT RECOMMEND THEM TO MY WORST ENEMY IF I HAD ONE.

0
Replies (15)
Webafrica
Webafrica's reply02 Mar 2026, 13:22
Official
Hello, FA Gro. Thank you for sharing your experience. We can see how upsetting and exhausting this situation has been, especially after the time you spent trying to get assistance. We’re truly sorry to see you leave and will do our best to improve where neccesary taking all your feedback into account. To assist you, we've raised an urgent follow-up with our Line Release team to review your feedback and confirm the current release status as soon as possible. They will work to ensure the matter is addressed and resolved by the relevant teams without further delay. Your experience matters to us, and we’re genuinely sad that you chose to leave. We'll do our very best to get this resolved quickly so your transition can proceed smoothly. 
FG
FA G's update02 Mar 2026, 14:51
Reviewer Update
YOU DISCONNECTED MY FIBRE AT THE WRONG ADDRESS???
NOW AFTER I HAVE BEEN PHONING YOUR HELP LINE AND HOLDING ON FOR ALMOST TWO HOURS AND THE GOT CUT OFF, WHILE BEING ON YOUR USELESS WHATSAPP GROUP SINCE 10AM THIS MORNING BEING TRANSFERED NUMEROUS TIMES TO DIFFERENT OPERTORS WITH NO HELP NO SOLUTION TO MY PROBLEM ..AGAIN?!?!? BUT HEY I DIDNT EXPECT ANYTHING BETTER THAN THE USUAL ****PY SERVICE...

MY PROBLEM IS THAT YOU DISCONNECTED THE FIBRE AT THE WRONG ADDRESS AND NOW YOURE TELLING ME ITS GOING TO TAKE 3-5 WORKING DAYS TO RECONNECT???

YOU MADE THE MESS YOU MUST SOLVE IT ASAP!!!
FG
FA G's update02 Mar 2026, 14:52
Reviewer Update
OH AND i WILL NEVER TAKE THIS POST DOWN.
FG
FA G's update02 Mar 2026, 15:05
Reviewer Update
WHAT A DISGRACE WEBAFRICA IS... I RECEIVED A WHATSAP NOOW THAT IT WILL TAKE 7-14 DAYS TO RECONNECT THE INTERNET THAT YOUUUUUU WEBAFRICA SWITCHED OFF????

THIS IS INSANE...
FG
FA G's update02 Mar 2026, 15:07
Reviewer Update
YOU WANT TO DO AN INSTALLATION???

WHAT IN THE NAME OF... UNBELIEVABLE...

THE INSTALATION HAS BEEN DONE YEARS AGO...

JUST SWITCH THE INTERNET BACK ON. FLIP THE SWITCH BACK ON. YOU SWITCHED IT OFF OUT OF CLEAR INCOMPETENCE... THIS IS ACTUALLY HILARIOUSLY FUNNY AND EXTREMELY FRUSTRATING AT THE SAME TIME...



FG
FA G's update02 Mar 2026, 15:11
Reviewer Update
NOW YOURE TELLING ME ON THAT USELESS WHATSAP GROUP OF YOURS THAT IT WILL TAKE 48 HOURS TO CONNECT???

BUT YOU SWITCHED IT OFF IN A MOMENT???

YOU DID THAT WITHOUT MY CONSENT AND I DIDNT ASK FOR IT TO BE DISCONNECTED??!?!?!?!

THE WEBAFRICA CIRCUS JUST DOES NOT STOP... YOU DEFINITELY DO NOT DISSAPOINT WHEN IT COMES TO RUNNING A CIRCUS???

I AM POSTING THIS IN REAL TIME AS I AM CURRENLTY ON THE WHATSAP USELESS GROUP...
FG
FA G's update02 Mar 2026, 15:15
Reviewer Update
I WILL NOW WRITE MY WHOLE EXPERIENCE WITH WEBAFRICA SINCE 8 JANUARY 2026 UNTIL NOW TO THE OMBUDSMAN
  • ICASA (Independent Communications Authority of South Africa): Handles complaints if the ISP fails to resolve issues within 14 working days.
  • ISPA (Internet Service Providers' Association): Provides a mediation process for complaints against its members.
  • NCC (National Consumer Commission): For breaches of the Consumer Protection Act.
  • CGSO (Consumer Goods and Services Ombud):

ALLOF THEM WILL GET MY DISGUSTING EXPERIENCE WITH WEBAFRICA

FG
FA G's update02 Mar 2026, 15:23
Reviewer Update
I WONDER IF ANYTHING WILL EVEN HAPPEN TO WEBAFRICA IF REPORTED TO THE AUTHORITIES?

Webafrica
Webafrica's reply02 Mar 2026, 16:54
Official
Good day, FA Gro,Our teams are actively investigating the reconnection and are doing everything possible to get your service back up and running as quickly as possible. We are fully committed to resolving this issue and keeping you informed throughout the process.
FG
FA G's update02 Mar 2026, 18:13
Reviewer Update
BRILLIANT... SPELLING MY SURNAME WRONG... CANT SAY THAT I EXPECTED ANYTHING UP TO STANDARD FROM WEBAFRICA... ITS GETTING MORE AND MORE DISGUSTING... EVERY TIME I HEAR "WEBAFRICA" I GET A BITTERTASTE IN MY MOUTH AND AND FEEL LIKE I WANT TO VOMMIT

FG
FA G's update02 Mar 2026, 18:18
Reviewer Update
ITS NOT DIFFICULT... YOU DISCONNECTED THE WRONG FIBRE AT THE WRONG ADDRESS,,, FLIP THE SWITCH BACK ON AND PROVE THAT YOU ARE A LITTLE BIT COMPETENT? ....WAIT... I FORGOT IM TALKING TO WEBAFRICA... EVERYTHING IS DIFFICULT FOR WEBAFRICA... YOU SHOULD ATTEND TRAING WORKSHOPS AT AFRIHOST MAYBE YOU CAN LEARN SOMETHING... MAYBE... THATS A HUGE MAYBE... ITS PROBABLY IMPOSSIBLE FOR WEBAFRICA TO LEARN ANYTHING IN ORDER TO IMPROVE... I DONT THINK THE WORD "IMPROVE" EXISTS IN WEBAFRICAS VOCABULARY...NEITHER DOES CUSTOMER SERVICE... OR ANYTHING RELATED TO THE PROCESS .... OR ORGANIZING... OR DATA CAPTURING.... ETC....
FG
FA G's update02 Mar 2026, 18:19
Reviewer Update
  • I CANT WAIT 48 HOURS IT NEEDS TO BE ON NOW
Webafrica
Webafrica's reply03 Mar 2026, 09:59
Official
Good day, FA Gro,
We have logged an urgent follow up with our Openserve teams for an update on the reconnection instruction raised for your account. 
FG
FA G's update04 Mar 2026, 18:36
Reviewer Update
STILL NO INTERNET BECUASE YOU SWTICHED IT OFF????
DID YOU NOT READ MY EMAIL ?
OR COULD YOU NOT UNDERSTAND MY EMAIL?
WHY ON EARTH HAVE YOU DISCONNECTED THE WRONG ADDRESS????

IM SURE A 5 YEAR OLD CHILD CANT MAKE A STUPID MISTAKE LIKE THAT????

WEBAFRICA IS USELESS. AND THIS IS NOT THE ONLY PROBLEM I HAD WITH YOU SINCE 8 TH JANUARY 2026 UNTIL TODAY!!!!

YOU GIVE ME THE CREEPS.

ANYONE WHO READS THIS... TAKE SOUND ADVICE AND CONTACT AFRIHOST RATHER AS THEY SORT OUT THE PROBLEMS THIS SILLY WEBAFRICA ARE UNABLE TO DO....
Webafrica
Webafrica's reply05 Mar 2026, 12:09
Official
Good afternoon. We are here for you and have reached out to the Openserve teams actively working on getting the connection back up and running. We will ensure you are emailed with an update as soon as possible. R^