Webafrica the perfect definition of ripoff, ****, lip service and sleepless nights.

To say that the service WebAfrica provides is appalling is an understatement. To say that they offer great lip services is being overly generous. My experience with WebAfrica has been the sequel of the movie Wrong Turn.

I signed up with them for a 25/25Mbps fibre line. They promised that they have an excellent internet connection and that they have never had any complaints. The installation process was smooth and I kid you not for the first couple of months or so the internet worked as they had promised.

Next thing, I started experiencing intermittent internet connection issues, no internet connection being the worst technical support issue, etc.

When I try their WhatsApp chat I would be prompted by their bot "Willie" until I reach a point where I choose the option to speak to an agent because the problem could not be fixed by Willie the bot. Then the agents would introduce themselves and ask how they could help, but there would be no response from the agents after that, despite me sending question marks to try and get their attention. Eventually, I would get a message stating that there has been no communication between myself and the agent therefore the chat has been closed and if I would like to start another chat I need to follow more prompts. This would happen continuously ending up with no assistance via this system.

I then turned to the online live chat and the very same thing happened when I was using WhatsApp. At this point, you can imagine that my blood is boiling. I decided to try and call. When I did that you had the option to speak to sales or revert to WhatsApp as the voice recording says they only deal with sales telephonically and they provide fast assistance via WhatsApp or Live chat. So I had a bright idea to speak to sales and all they told me was that I was through to the wrong department and that they would escalate the problem and in turn, would get someone to be in contact with me. That never materialised despite the numerous attempts.

I mean what company does not have a direct line to call customer support but has a voice line for sales? I had an incident when I was calling to try again to get them to fix the problem and the agent admitted to me that they were experiencing problems with their chat lines and most customers were complaining about this and this has been going on for a while. So, if WebAfrica is well aware of this why don't they fix it?

I have been dealing with this poor service, incompetence and for lack of a better expression, indifference of WebAfrica for the past few months to the point where I am about to lose my job. As I am writing this review I believe it has been long overdue and to say I'm angry, livid or whatever word you can think of is an understatement the funny part is just when you think they can't mess up the situation any further they surprise you and do just that or worse. There is so much that transpired since the inception of my subscription with WebAfrica (October 2023) until now that I have reached the point where I feel that I would rather cancel with them and move to a different ISP.

Much to my dismay despite my reasons the agreement I had signed with them states that I need to pay a cancellation fee. When I put it to them that I would much rather they provide me with the service they promised so that I don't have to cancel they gave me lip service and yet again I was assured that someone from Technical support would get back to me. This was on the 22 January 2024 and today is the 24 January 2024 I have not heard a word from them and my internet is still ****py. Imagine getting a download speed of 4Mbps and an upload speed of 10Mbps on a 25/25Mbps line. Other times you are without internet for hours on end. Are you serious?

So now I am paying for a service that doesn't work, can't cancel because I have to pay cancellation fees and cant work from home, that being the reason I had the service installed and in immediate danger of losing my job. I have had to buy LTE data to just get by with my work.

Losing my job means as a single parent I will not be able to provide for my daughter, my household of which I contribute a big portion of, car insurance among other things,