Webafrica, The Most ****my ISP

The service from Webafrica at this current point is so useless. I have had my new fibre line installed on the 28th of May, a week later I received my router and since then my line speed has been ****. I can't get through to them on the phone and I keep getting referred to the Whatsapp line. Because my speed is terrible I get two messages at once and then they drop the chat because I didn't respond in time. The agent Dino Fernandez dropped my chat, I then waited for 30 minutes to speak to an agent and was referred to the Whatsapp line again. When I finally got through, I spoke to Dino again, He gave me such attitude because the screenshot I sent of my line speed was apparently wrong and I must do it properly and contact them again, Then I asked if he can reset my ports and then gave me more attitude then said will do that enjoy your day and dropped the chat.

Also when I ordered my line, the price was R549, now all of a sudden it increased to R649 without informing me about it and why should I pay for a 10mbps line at R649 when I'm not even hitting speeds of 1mbps. Also I have had a line them at my parents house which has been been priced at R510, also for some reason, which I can't cancel, I'm paying for an ADSL line there as well, when I did try to cancel it, they said it was being processed and then I can't get a follow up on it. The price of Fibre in that area is now at R399, which means they have been over charging me for over a year now.

I will never recommend Webafrica to anybody ever again and I encourage all clients of Webafrica to check your invoices and make sure that you are not being ****med as well.