1 reviews | Active since May 2018
WebAfrica - Terrible terrible support
I signed up with WebAfrica in February this year. I am going to cancel my fibre contract with them as I have not had internet for 6 weeks. I have opened 4 or 5 support tickets(which all somehow get resolved without any actual result). I have phoned the call center on numerous occasions over the last few weeks in an attempt to get my internet back online. Every technician that helps me out ends up telling me the problem is resolved but with no actual result. Definitely going to switch ISPs if they don't sort this out in the next few days.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Thank you Duran for your efforts - reported your feedback to the team
Thank you Duran for your efforts - reported your feedback to the team