PP
Paul P
1 reviews | Active since Dec 2017
15 Sept 2026, 23:12
Webafrica terrible service for business account
Webafrica has the most frustrating assistance when your WiFi goes out. You speak to someone on chat. They reply as they please. Probably chatting with multiple clients. Sometimes taking hours to reply. Now the website says that there is no outage in Amanzimtoti but their agent says there is. Who to believe? What is the nature of the breakdown? How long before my business has internet? Where is the urgency? Ver, Very bad service….😫
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Replies (10)0
Replies (10)
Webafrica's replyOfficial
16 Sept 2026, 09:20Morning Paul
We understand how frustrating this is, especially when your business is without internet and you’re receiving different information about the connection status. Our Technical Support team has completed troubleshooting and logged a line fault with our Frogfoot partners. We’ve also followed up with our Faults team for the latest status and will keep you updated directly via SMS as soon as further information is available. We’re treating the follow-up as a priority so you have clearer communication on the progress and next steps.
Warm regards,
Webafrica Crew
We understand how frustrating this is, especially when your business is without internet and you’re receiving different information about the connection status. Our Technical Support team has completed troubleshooting and logged a line fault with our Frogfoot partners. We’ve also followed up with our Faults team for the latest status and will keep you updated directly via SMS as soon as further information is available. We’re treating the follow-up as a priority so you have clearer communication on the progress and next steps.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 09:20
Official
Morning Paul
We understand how frustrating this is, especially when your business is without internet and you’re receiving different information about the connection status. Our Technical Support team has completed troubleshooting and logged a line fault with our Frogfoot partners. We’ve also followed up with our Faults team for the latest status and will keep you updated directly via SMS as soon as further information is available. We’re treating the follow-up as a priority so you have clearer communication on the progress and next steps.
Warm regards,
Webafrica Crew
We understand how frustrating this is, especially when your business is without internet and you’re receiving different information about the connection status. Our Technical Support team has completed troubleshooting and logged a line fault with our Frogfoot partners. We’ve also followed up with our Faults team for the latest status and will keep you updated directly via SMS as soon as further information is available. We’re treating the follow-up as a priority so you have clearer communication on the progress and next steps.
Warm regards,
Webafrica Crew
PP
Paul P's updateReviewer Update
16 Sept 2026, 09:23Today is day 3. Today I will cancel my subscription if there is no service.
PP
Paul P's update16 Sept 2026, 09:23
Reviewer Update
Today is day 3. Today I will cancel my subscription if there is no service.
Webafrica's replyOfficial
16 Sept 2026, 09:37Morning Paul
We understand how frustrating this is, especially when your business is without internet and you’re receiving different information about the connection status. Our Technical Support team has completed troubleshooting and logged a line fault with our Frogfoot partners. We’ve also followed up with our Faults team for the latest status and will keep you updated directly via SMS as soon as further information is available. We’re treating the follow-up as a priority so you have clearer communication on the progress and next steps.
Warm regards,
Webafrica Crew
We understand how frustrating this is, especially when your business is without internet and you’re receiving different information about the connection status. Our Technical Support team has completed troubleshooting and logged a line fault with our Frogfoot partners. We’ve also followed up with our Faults team for the latest status and will keep you updated directly via SMS as soon as further information is available. We’re treating the follow-up as a priority so you have clearer communication on the progress and next steps.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 09:37
Official
Morning Paul
We understand how frustrating this is, especially when your business is without internet and you’re receiving different information about the connection status. Our Technical Support team has completed troubleshooting and logged a line fault with our Frogfoot partners. We’ve also followed up with our Faults team for the latest status and will keep you updated directly via SMS as soon as further information is available. We’re treating the follow-up as a priority so you have clearer communication on the progress and next steps.
Warm regards,
Webafrica Crew
We understand how frustrating this is, especially when your business is without internet and you’re receiving different information about the connection status. Our Technical Support team has completed troubleshooting and logged a line fault with our Frogfoot partners. We’ve also followed up with our Faults team for the latest status and will keep you updated directly via SMS as soon as further information is available. We’re treating the follow-up as a priority so you have clearer communication on the progress and next steps.
Warm regards,
Webafrica Crew
PP
Paul P's updateReviewer Update
16 Sept 2026, 09:56Another automated response
PP
Paul P's update16 Sept 2026, 09:56
Reviewer Update
Another automated response
Webafrica's replyOfficial
16 Sept 2026, 09:59Ticket Number | WA***
Date Logged | 2026-09-15 15:36:17.0
We have logged another follow up with our Faults team and will continue to be here for you for any further updates or support.
Date Logged | 2026-09-15 15:36:17.0
We have logged another follow up with our Faults team and will continue to be here for you for any further updates or support.
Webafrica's reply16 Sept 2026, 09:59
Official
Ticket Number | WA***
Date Logged | 2026-09-15 15:36:17.0
We have logged another follow up with our Faults team and will continue to be here for you for any further updates or support.
Date Logged | 2026-09-15 15:36:17.0
We have logged another follow up with our Faults team and will continue to be here for you for any further updates or support.
PP
Paul P's updateReviewer Update
18 Sept 2026, 11:19Well it is now 5 days since my fibre internet went out. Still no word from Webafrica regarding repairs? / Restoration of my internet services.
I called but there is no cancellations department no any person that will receive my cancellation. Khalipha advised that she will leave a message for someone to call me.
PP
Paul P's update18 Sept 2026, 11:19
Reviewer Update
Well it is now 5 days since my fibre internet went out. Still no word from Webafrica regarding repairs? / Restoration of my internet services.
I called but there is no cancellations department no any person that will receive my cancellation. Khalipha advised that she will leave a message for someone to call me.
Webafrica's replyOfficial
18 Sept 2026, 12:17Hello,
We understand how frustrating it must be to be without your fibre service for several days, especially after already logging the fault and waiting for updates on the progress. We've reached out and requested that our Faults Team urgently follow up on the matter and provide you with an update regarding the status of the fault and any progress being made towards restoring the service. The matter remains under active attention, and the team will continue working with the network provider to drive it towards resolution.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without your fibre service for several days, especially after already logging the fault and waiting for updates on the progress. We've reached out and requested that our Faults Team urgently follow up on the matter and provide you with an update regarding the status of the fault and any progress being made towards restoring the service. The matter remains under active attention, and the team will continue working with the network provider to drive it towards resolution.
Warm regards,
Webafrica Crew
Webafrica's reply18 Sept 2026, 12:17
Official
Hello,
We understand how frustrating it must be to be without your fibre service for several days, especially after already logging the fault and waiting for updates on the progress. We've reached out and requested that our Faults Team urgently follow up on the matter and provide you with an update regarding the status of the fault and any progress being made towards restoring the service. The matter remains under active attention, and the team will continue working with the network provider to drive it towards resolution.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without your fibre service for several days, especially after already logging the fault and waiting for updates on the progress. We've reached out and requested that our Faults Team urgently follow up on the matter and provide you with an update regarding the status of the fault and any progress being made towards restoring the service. The matter remains under active attention, and the team will continue working with the network provider to drive it towards resolution.
Warm regards,
Webafrica Crew
PP
Paul P's updateReviewer Update
19 Sept 2026, 14:42Hello. Today is 6 days of no internet! Where is Webafricas infrastructure support team? They installed finer across the road from me and disconnected mine somehow…
Terrible service … Dint use ISP Webafrica! 😫
PP
Paul P's update19 Sept 2026, 14:42
Reviewer Update
Hello. Today is 6 days of no internet! Where is Webafricas infrastructure support team? They installed finer across the road from me and disconnected mine somehow…
Terrible service … Dint use ISP Webafrica! 😫
PP
Paul P's updateReviewer Update
21 Sept 2026, 11:37It’s been a week without internet! I’m never paying this account. Pathetic service all round!
PP
Paul P's update21 Sept 2026, 11:37
Reviewer Update
It’s been a week without internet! I’m never paying this account. Pathetic service all round!
Webafrica's replyOfficial
21 Sept 2026, 15:23Hello Paul
We are truly sorry for the time taken with this. We have raised this matter directly with our Faults team, updated them with your feedback above, and requested that they SMS you with updates on the fault status directly.
Warm regards,
Webafrica Crew
We are truly sorry for the time taken with this. We have raised this matter directly with our Faults team, updated them with your feedback above, and requested that they SMS you with updates on the fault status directly.
Warm regards,
Webafrica Crew
Webafrica's reply21 Sept 2026, 15:23
Official
Hello Paul
We are truly sorry for the time taken with this. We have raised this matter directly with our Faults team, updated them with your feedback above, and requested that they SMS you with updates on the fault status directly.
Warm regards,
Webafrica Crew
We are truly sorry for the time taken with this. We have raised this matter directly with our Faults team, updated them with your feedback above, and requested that they SMS you with updates on the fault status directly.
Warm regards,
Webafrica Crew