SM
Sumaine M
1 reviews | Active since Sept 2013
10 Sept 2026, 08:08
Webafrica Terrible Service
Signed up with Webafrica on the 1st of September, paid the once off fee but am still waiting for installation and activation of the line. I keep calling and Whatsapping but to no avail. I understand that the previous tenant had to first cancel her line but she has done this and I am still waiting for assistance. Absolutely terrible service. It is costing me more for all my calls and I get put on hold for up 13 minutes at time until the call drops. On whatsapp I have been messaging but no one answers, I just keep getting the automated message telling me to please continue to hold. Absolutely terrible service.
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Replies (3)0
Replies (3)
Webafrica's replyOfficial
10 Sept 2026, 09:30Hi Sumaine,
We understand how frustrating it must be to be waiting for your installation and activation while also trying to get updates on the status of your order. Having to repeatedly follow up through calls and WhatsApp without receiving the clarity you're looking for can be extremely disappointing, especially when you're eager to get connected.We appreciate that you're looking for a clear understanding of what is happening with your order. We`ll be reaching out to the team handling the order and requesting an update on the current status, including any dependencies related to the previous tenant's cancellation. As soon as feedback is available, it will be communicated to you.Your feedback regarding your experience and the communication received is important to us and will be shared with our Service Quality Team for review and improvement. If you require any further assistance while waiting for an update, please feel free to reach out to us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be waiting for your installation and activation while also trying to get updates on the status of your order. Having to repeatedly follow up through calls and WhatsApp without receiving the clarity you're looking for can be extremely disappointing, especially when you're eager to get connected.We appreciate that you're looking for a clear understanding of what is happening with your order. We`ll be reaching out to the team handling the order and requesting an update on the current status, including any dependencies related to the previous tenant's cancellation. As soon as feedback is available, it will be communicated to you.Your feedback regarding your experience and the communication received is important to us and will be shared with our Service Quality Team for review and improvement. If you require any further assistance while waiting for an update, please feel free to reach out to us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply10 Sept 2026, 09:30
Official
Hi Sumaine,
We understand how frustrating it must be to be waiting for your installation and activation while also trying to get updates on the status of your order. Having to repeatedly follow up through calls and WhatsApp without receiving the clarity you're looking for can be extremely disappointing, especially when you're eager to get connected.We appreciate that you're looking for a clear understanding of what is happening with your order. We`ll be reaching out to the team handling the order and requesting an update on the current status, including any dependencies related to the previous tenant's cancellation. As soon as feedback is available, it will be communicated to you.Your feedback regarding your experience and the communication received is important to us and will be shared with our Service Quality Team for review and improvement. If you require any further assistance while waiting for an update, please feel free to reach out to us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be waiting for your installation and activation while also trying to get updates on the status of your order. Having to repeatedly follow up through calls and WhatsApp without receiving the clarity you're looking for can be extremely disappointing, especially when you're eager to get connected.We appreciate that you're looking for a clear understanding of what is happening with your order. We`ll be reaching out to the team handling the order and requesting an update on the current status, including any dependencies related to the previous tenant's cancellation. As soon as feedback is available, it will be communicated to you.Your feedback regarding your experience and the communication received is important to us and will be shared with our Service Quality Team for review and improvement. If you require any further assistance while waiting for an update, please feel free to reach out to us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
SM
Sumaine M's updateReviewer Update
12 Sept 2026, 17:28So the very next day my router was approved and the following day it was delivered. This was on the 11th. Up until today though I am still not connected even though I received an email saying that I am connected and active directly from Webafrica. I have been whatsapping and calling g and still nothing. Apparently now I hear that my acti action is only scheduled for 1 October even though I have been fighting from the begining of this mo th for this to be sorted out ASAP!!! What circus are you running there????
SM
Sumaine M's update12 Sept 2026, 17:28
Reviewer Update
So the very next day my router was approved and the following day it was delivered. This was on the 11th. Up until today though I am still not connected even though I received an email saying that I am connected and active directly from Webafrica. I have been whatsapping and calling g and still nothing. Apparently now I hear that my acti action is only scheduled for 1 October even though I have been fighting from the begining of this mo th for this to be sorted out ASAP!!! What circus are you running there????
Webafrica's replyOfficial
14 Sept 2026, 13:31Hi Sumaine,
We understand how frustrating it must be to receive confirmation that your service is active while still being unable to get connected. After the delays you've already experienced, it's understandable that you're looking for clarity and a working connection as soon as possible. We're happy to confirm that the necessary corrections have since been made on the account. As a next step, please restart the router and allow a few minutes for it to reconnect to the network before testing for internet access again. Once the router has restarted, please let us know whether you're able to browse successfully or if you're still experiencing any issues. If the problem persists, we'll gladly investigate further and assist with the next steps.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to receive confirmation that your service is active while still being unable to get connected. After the delays you've already experienced, it's understandable that you're looking for clarity and a working connection as soon as possible. We're happy to confirm that the necessary corrections have since been made on the account. As a next step, please restart the router and allow a few minutes for it to reconnect to the network before testing for internet access again. Once the router has restarted, please let us know whether you're able to browse successfully or if you're still experiencing any issues. If the problem persists, we'll gladly investigate further and assist with the next steps.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 13:31
Official
Hi Sumaine,
We understand how frustrating it must be to receive confirmation that your service is active while still being unable to get connected. After the delays you've already experienced, it's understandable that you're looking for clarity and a working connection as soon as possible. We're happy to confirm that the necessary corrections have since been made on the account. As a next step, please restart the router and allow a few minutes for it to reconnect to the network before testing for internet access again. Once the router has restarted, please let us know whether you're able to browse successfully or if you're still experiencing any issues. If the problem persists, we'll gladly investigate further and assist with the next steps.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to receive confirmation that your service is active while still being unable to get connected. After the delays you've already experienced, it's understandable that you're looking for clarity and a working connection as soon as possible. We're happy to confirm that the necessary corrections have since been made on the account. As a next step, please restart the router and allow a few minutes for it to reconnect to the network before testing for internet access again. Once the router has restarted, please let us know whether you're able to browse successfully or if you're still experiencing any issues. If the problem persists, we'll gladly investigate further and assist with the next steps.
Warm regards,
Webafrica Crew