Webafrica terrible service

I would like to note my utter dismay at Webafrica who due to shoddy workmanship laying down fibre caused us to lose our Wi-Fi. We contacted the relevant parties who assured us that everything will be resolved.Instead we are getting the runaround. Passing the buck and shifting of the blame from at least 3 different agents that 1 can only contact on their WhatsApp group.The waiting time from anything between half and your to a 2 hour wait.Might I add we are still being Billed for a service that we are not receiving.Suffering an income loss as we work from home.Beware Webafrica are quick to punt amazing deals but their customer service is virtually non existent.