Webafrica - terrible service.

Webafrica has been stringing us along from 25 November 2020 when our order for fibre was first placed. They have taken payment by debit order but still no installation. No explanation. We've tried tirelessly to get in touch but whatsapp en phone operators keep transferring us to the next person and all refuse to let us speak to management. We've spent so much money on data and airtime, trying to get some answers but still not a single person from Webafrica has given as any answers as to what is going on. How can you take money for services not delivered???