Webafrica terrible service

So, earlier this year i signed up with webafrica. The first month was ok i did query the invoice received and i didn't get a response i called and asked why was i charged extra for the router and was debited for the month if the first month is free,no response they will look into it. Next month comes my debit order goes off perfectly, third month capitec was down and debit order failed so i made arrangements to pay manually which i have been doing every month since then and sending proof of payment each month. So, October roles in and everything goes as i have been doing payments manually and i got cut off so i asked the whatsapp chat service and i was met so rudely by this consultant Liori telling me "firstly you never pay your account on time" i was absolutely upset with her attitude. This month i paid twice manually and now all of a sudden the debit order works and i was debited 699 but yet i still have no service. I have asked to be refunded my 699 to which i was told i have to wait 8 days and had to send all kinds of proof of payments. I even tried to Facebook message, email and no one has responded. I want my money back and i want my services reactivate. I cannot believe webafrica treats people this way. The consultant didn't even ask the details from my side before accusing me of non payment, my service cut, refusal to return my money and only wants to credit me 50 rand which i will not accept and then their consultants explain my package is actually 599 but yet every month i have been paying 649 manually into their account and no one has decided to inform me that i am paying extra.