Webafrica, terrible ISP, stay away if you can.

Worst ISP I've had the misfortune of using, my fiber line was downgraded to a 25/25 from a 100/100 well before the 20th of the month, in the new month the line speed was changed to the 25mbps line, but still charging me for the 100mbps line, when I raised a ticket with the support they insist I'm still on a 100mbps, regardless of all the proof I send them that I am very clearly on a 25mbps line and they insist I must pay for the 100mbps line even though i am obviously not, my account page even clearly shows my service is a 25/25, yet they disagree, as someone who works in the IT field and is employed at an ISP, I am beyond frustrated with the *********** support, they also initiated a debit order request WHICH I DID NOT REQUEST, and when I rejected it they charged me an extra R50 on top of the erroneous R900 for the 100/100 line. I have not spend 6 days trying to get this sorted and the support is of not help.