Webafrica taking "Service" out of ISP!!!!!

Let's be honest, an ISP in South Africa is nothing but a glorified call centre. The problem with Webafrica, they've even taken that away - except of course for new Sales, for that they still have a call centre. My so-called SERVICE PROVIDER doesn't know the first thing about Customer Service. Openserve Fibre in our area goes down every month, at least once. And on every single occasion it is me as the customer that has to bring this to my "Service Provider's" attention. What does that make you Webafrica? You do not own the infrastructure, you do not maintain the infrastructure, you have no monitoring or proactive management of outages, you don't bother putting pressure on the infrastructure provider to sort their nonsense out, you don't deliver any form of service to me, OTHER than taking my money every month. So you are a collections house? What is your purpose?!!!! Because I sure as hell aren't getting any benefit from having a so-called SERVICE PROVIDER!!!!!!!!!!