Webafrica taking money for services they cannot deliver.

I opened a pay as you go account with Webafrica, I paid the monthly fee of R399.00. This was on 6th January 2022, they installed and connected on 2yth January. It word for 3days only. I phoned them till today they have not resolved they problem. They keep sending me to their technical team, that strongly say problem is not on their side. I asked them twice to refund me, till this day they tell me it's not possible to get my money back. Apparently it's a long process. Yes it has to be, one of their agents told me that I am not the only one suffering from their service provider. I need you to help me and other underprivileged people of Soweto. Ineed my money. Please help me out. I also what to put is matter on SABC news to help others. This people are ******** the poor people. Please help me out. The email I used to open account is ***, under my son's name Samukele Nhlapo.