Webafrica takes long to respond on whatsapp, the agent said there is no contact number for Vuma and it is a hustle to follow up on logged requests

Hi Makhosini,
Thank you for taking the time to share this feedback with us. It’s understandable to feel frustrated when response times on WhatsApp are slow and following up on logged requests feels difficult, especially when you’re trying to get clarity or progress. We appreciate you highlighting that overall you’re happy with the service calling out the communication challenges. 
We’ll continue focusing on strengthening communication and follow‑through so the support experience matches the quality of the service you’re otherwise enjoying.
Warm regards,
Webafrica Crew