Item: Webafrica
Rating: 1
Author: Martin B

Webafrica's replyOfficial

05 May 2026, 14:29

Hi Martin, we understand your frustration with the cancellation process and the ongoing debit orders, especially given the time you’ve been trying to resolve this since February. To assist you properly and locate your account, please send us a private message with your full account details and reference information so we can review your case and ensure it is directed to the correct team for resolution. Once received, the team will be able to investigate your cancellation status and billing on your account and revert accordingly. Warm regards,
Webafrica Crew

Webafrica's reply05 May 2026, 14:29

Official

Hi Martin, we understand your frustration with the cancellation process and the ongoing debit orders, especially given the time you’ve been trying to resolve this since February. To assist you properly and locate your account, please send us a private message with your full account details and reference information so we can review your case and ensure it is directed to the correct team for resolution. Once received, the team will be able to investigate your cancellation status and billing on your account and revert accordingly. Warm regards,
Webafrica Crew

MB

Martin B's updateReviewer Update

05 May 2026, 14:41

I have sent everything through private reply.. this need to be resolved .. and not just sent from one team to another has been on whatsapp with team the whole day and still nothing only get maybe reply in hour and half waiting for sistem thats not acceptable .. thanx you

MB

Martin B's update05 May 2026, 14:41

Reviewer Update

I have sent everything through private reply.. this need to be resolved .. and not just sent from one team to another has been on whatsapp with team the whole day and still nothing only get maybe reply in hour and half waiting for sistem thats not acceptable .. thanx you

Webafrica's replyOfficial

05 May 2026, 14:51

Hi Martin, we understand your frustration, especially with the delays and feeling like the query is being passed between teams without resolution. That is noted. We’ve now requested our Cancellations team to assist directly with your request to ensure it is properly handled and brought to conclusion. They are currently reviewing the details and will revert as soon as they have an update or next steps for you. Warm regards,
Webafrica Crew

Webafrica's reply05 May 2026, 14:51

Official

Hi Martin, we understand your frustration, especially with the delays and feeling like the query is being passed between teams without resolution. That is noted. We’ve now requested our Cancellations team to assist directly with your request to ensure it is properly handled and brought to conclusion. They are currently reviewing the details and will revert as soon as they have an update or next steps for you. Warm regards,
Webafrica Crew

Webafrica's replyOfficial

05 May 2026, 15:02

Hi Martin, thank you for the update and for providing the alternative contact number. We’ve noted this on your profile and will ensure the team uses it when attempting to reach you going forward. We also acknowledge your request regarding authorisation and account-related communication. This has been added to your case details for the relevant team to consider while handling your query. We are continuing to follow up to ensure this is attended to and will share feedback as soon as there is progress. Warm regards,
Webafrica Crew

Webafrica's reply05 May 2026, 15:02

Official

Hi Martin, thank you for the update and for providing the alternative contact number. We’ve noted this on your profile and will ensure the team uses it when attempting to reach you going forward. We also acknowledge your request regarding authorisation and account-related communication. This has been added to your case details for the relevant team to consider while handling your query. We are continuing to follow up to ensure this is attended to and will share feedback as soon as there is progress. Warm regards,
Webafrica Crew

MB

Martin B's updateReviewer Update

05 May 2026, 15:11

Thanx you hope this get sorted out quickly .. will also give feedback here on hello peter how this case was progress ..

MB

Martin B's update05 May 2026, 15:11

Reviewer Update

Thanx you hope this get sorted out quickly .. will also give feedback here on hello peter how this case was progress ..

MB

Martin B's updateReviewer Update

05 May 2026, 15:22

I need someone to give feedback we are trying this to get sorted and still no one understand .. Dipuo M have been holding me on for whole day .. that card need to be stop on that account for further los of money ..

MB

Martin B's update05 May 2026, 15:22

Reviewer Update

I need someone to give feedback we are trying this to get sorted and still no one understand .. Dipuo M have been holding me on for whole day .. that card need to be stop on that account for further los of money ..

Webafrica's replyOfficial

05 May 2026, 16:23

Hi Martin,We understand your concern, especially with the urgency around stopping the card and preventing further debits. That is noted.We have followed up again and requested this to be attended to urgently so the relevant team can review your account and take the necessary action as soon as possible. Your request has been flagged for priority handling.We are continuing to push for feedback and will update you as soon as there is progress.Warm regards,
Webafrica Crew

Webafrica's reply05 May 2026, 16:23

Official

Hi Martin,We understand your concern, especially with the urgency around stopping the card and preventing further debits. That is noted.We have followed up again and requested this to be attended to urgently so the relevant team can review your account and take the necessary action as soon as possible. Your request has been flagged for priority handling.We are continuing to push for feedback and will update you as soon as there is progress.Warm regards,
Webafrica Crew

Webafrica take money even if you sid cancelled ..