Webafrica -Synonym for poor service?

Good day.

I have a friend whose service from this company (Webafrica) has been cut off. Now they apparently expect a reconnection fee before the service can be resumed.

However, she and I have tried for some time now to get past the Webafrica "bot" to find out what their banking details are to PAY them. The bot offers a set of options, and if yours isn't there, then tough luck, customer.

And as I said earlier, now her service from Webafrica has been terminated for non-payment. This is not how one does business, is it?

She has spoken to two service agents, they could not help, I sent them a message via Messenger, no-one there seems able to say: "Here is our bank account number..." Their phones are not being answered at Webafrica.

This feels like a deliberate ploy of a company wishing to pad its account by ensuring customers have to pay reconnection fees...

Since when is a company's bank account number a secret?

It also looks like we are not the only ones with this problem, Facebook actually has its own Webafrica complaint Group!

Wake up, Webafrica! Banking details please. Or close up shop so we can find an alternative.