MH
Maryke H
1 reviews | Active since Jun 2018
24 Jan 2019, 18:05
Webafrica suspended my email acount without any reason and took more than a month to rectify the problrm.
On 28 December my emial account started giving me a 550 error: the acount has been suspended. I called webafrica on numerous times and they could not resolve the problem-each call taking at leats 30 minutes. I had to pay a IT technician to resolve my problem and it was Webafrica’s fault all the time! After webafrica corrected their fault they did not even call me to let me know that the problem was resolved.
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Replies (1)
Webafrica's replyOfficial
24 Jan 2019, 19:29Dear Maryke,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Webafrica's reply24 Jan 2019, 19:29
Official
Dear Maryke,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica