Webafrica support == Null

Incredibly frustrated with Webafrica right now.

My elderly parents' internet has been cut off, unable to access webafrica's website to buy more data (assuming thats whats wrong). Whatsapp help was generally unhelpful for them. Last night i logged on to buy more data - can't see their usage unless I'm on their actual line - not much good. Bought data and it didn't get allocated until this morning.

Sitting on hold on the phone for 40 min and counting. Whatsapp support is like talking to a wall. been on with someone for more than an hour already. It took them more than 30 minutes to get the account info. That hour resulted in 5 terse messages. I have to assume that they are attending to more than 1 person at a time and so don't expect sensible responses.

NOTE: According to the support person, if you run out of data you will be unable to log into the website to buy more, so good luck with that.