Webafrica Support Non-Existent - Whatsapp Line is a ****

My fibre internet is down since Monday night, and I have been offline for 3 days now. I cannot work remotely without internet & this is affecting my family's livelihood. My Web Africa account is up to date. There does not seem to be mention of an outage in my area. The neighbouring property running off same fibre "pole" also reporting internet down. Openserve is telling me to contact the ISP = Web Africa. After numerous failed attempts at getting through to support at Web Africa via phone or the "speedy" Whatsapp line ...and when I call the phone line, I get cut-off after 7-8min of being placed on hold... I am hoping someone can assist me via HelloPeter.