Webafrica support non existent

I got my router delivered and was told it is a plug and play device. The download speed is verry unstable. After battling for days to get help this is the reply I got.

"Sorry about what's happening on your line at the moment.

It may the wireless connection that's the issue. You will need to log into the router change the Wifi channel to either 11, 6 or 1. These channels normally work best. But if not, then we advise that you test all the channels starting from the lowest to the highest.

NB: You will need your router’s default IP address.

Which of the following are you using?

For Windows Press the Windows Key on your keyboard. Type ‘cmd’. Click on ‘Command Prompt’. In the black window type ‘ipconfig’. The Default Gateway number is your router’s IP address. Make a note of this.

For a Mac Click the “Apple” menu. Select “System Preferences”. In the “System Preferences” window, click the “Network” icon. Select your network connection (Wi-Fi or wired connection) and then click the “Advanced” button. In the “Network” window, select the “TCP/IP” tab. Your router’s IP address is listed as “Router.”

Once all the cables are plugged in and the router is switched on, wait until the ADSL light (see front panel) stops flashing. Configuration

Go to the Wifi settings and then choose the channels. If there's no improvement.

Would you mind doing the following tests, please?

From your Web Africa ADSL account: Go to http://speedtest.net/ Click Begin Test Screenshot and save the test results

How to perform a Trace Route Test From a Windows PC: 1. Click on Start 2. Select Run 3. Type: cmd 4. Press Enter or click ok 5. In the DOS command window type in the command and chosen domain. e.g.: tracert www.webafrica.co.za

How to perform a Trace Route Test on a Mac pc: 1. Double-click the Macintosh hard drive. 2. Double-click the Applications folder. 3. Double-click the Utilities folder. 4. Double-click the Network Utility icon to open the Network Utility window. 5. Click the Traceroute tab. 6. Enter a domain in the Please enter the network address to trace an internet route to field. 7. Click Start.

Let us know once it's completed. I look forward to your reply.

Thank you for your patience.

Kind Regards, The Webafrica Team" Now realy is this what you call support?