WebAfrica support is incontactable

My problems started when I moved to a new address. The OpenServe and WebAfrica migration to the new address was scheduled for 1 March 2023. OpenServe did their part of the transfer on schedule and supp**** me with the new fibre B number and they told me to call WebAfrica and give them the new B number. I did this and checked on my Customer Zone that the new number was correctly entered, which it was. Then I needed to get WebAfrica to get me connected through the new fibre line. However, I’ve been trying to get through to a support agent since 2 March without success. All I get in their Live Chat is automated responses from Willie the bot apologising for the delay in getting an agent to call me. I’ve tried to cancel my service but I can’t even do that. And I can’t sign up with another ISP until WebAfrica has cancelled my existing service. My business depends on the internet so this is a serious problem. Come on WebAfrica, wake up!!! Date of experience: March 01, 2023