MNPF
MANUEL N. PONTES FILHO

1 reviews | Active since Dec 2011

01 Dec 2017, 12:18

WEBAFRICA SUPPORT IS HORRIBLE!!

WebAfrica techinical support or customer support is Horrible!! I spent days and many hours making sure they do their job and when I manage to have the Fibre router at my place on time now on the day I.told them I need internet service to.begin they just tells me their people are busy. I spent over 4 hours trying to call and chatting with Alzonia Hoorn but no help found! I only need someone to call my cell and guide me to sort this and start using Fibre internet this would be 5 min!

0
Replies (2)
Webafrica
Webafrica's reply01 Dec 2017, 12:32
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah

Webafrica
Webafrica's reply01 Dec 2017, 12:32
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah