Webafrica support appalling

On their website they brag with how quick it is to upgrade to a faster line. I did this 10 days ago and was told it's upgraded. Since then I've been trying to get support from them, but their support is terrible. You cannot phone and speak to someone, so I've logged a support ticket. Got a response a day later to say it should only take 24 hours. This was 3 days after upgrading. I've requested feedback since then daily. I even logged a second ticket, because my first one's being ignored. I've also had zero feedback on that. I then started trying the whatsapp chat. After 30min managing to say 3 things, I got transferred. It's currently another 15min with the next person and so far I've got nothing. Not sure if they got too big and didn't increase their support, but there support has become worse than government institutions.