LS
Laurence S
1 reviews | Active since Mar 2009
09 Oct 2020, 09:11
WebAfrica support?
Good day,
I have been trying for weeks to get some help yet have been unsuccessful. I have a client who is using a VoIP phone and only gets one way audio. I have called your support office a few times for assistance but have yet to get any decent support. My first call was to a friendly support agent who did not do anything. My second call was to an opiniated useless support agent who would not escalate my call.
I need to asks if this is the normal support offered by WebAfrica?
Why has my issue not been resolved?
At my last attempt at a Whatsapp support session, I was kept waiting for over a day.
Helpful (0)
Replies (2)0
Replies (2)LS
Laurence S's updateReviewer Update
16 Oct 2020, 11:17My issue has still not been resolved with no contact from WebAfrica other than me contacting them, and then being lucky enough to do so.
I tried to get in contact with Vumatel, who are the fibre suppliers, but after 2 calls and being disconnected without even speaking to a support person, the saga continues.
I tried to get in contact with Vumatel, who are the fibre suppliers, but after 2 calls and being disconnected without even speaking to a support person, the saga continues.
LS
Laurence S's update16 Oct 2020, 11:17
Reviewer Update
My issue has still not been resolved with no contact from WebAfrica other than me contacting them, and then being lucky enough to do so.
I tried to get in contact with Vumatel, who are the fibre suppliers, but after 2 calls and being disconnected without even speaking to a support person, the saga continues.
I tried to get in contact with Vumatel, who are the fibre suppliers, but after 2 calls and being disconnected without even speaking to a support person, the saga continues.
LS
Laurence S's updateReviewer Update
16 Oct 2020, 11:23This very poor service should serve as an example of which ISP NOT to use!
LS
Laurence S's update16 Oct 2020, 11:23
Reviewer Update
This very poor service should serve as an example of which ISP NOT to use!