MS
Manie S
1 reviews | Active since Sept 2023
17 Mar 2026, 07:41
Webafrica support
The service is good while the service work. Just pray that you never have a problem. There is no customer support. The APP chat is useless and just sent you around in circles. If you ask to chat to an agent they never connect to you, for days no response. There is no other contact details, so you can't phone to ask for assistance. AI chats is good if it is managed well, Webafrica isn't doing it well, for that they aren't doing it at all. Best of luck if you choose to order a service from them. This complaint isn't just a onetime problem. I am 15 odd years with them and since the BOT has come in there isn't a support team.
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Webafrica's replyOfficial
17 Mar 2026, 09:06Hello Manie. Thank you for sharing your experience so openly. We completely understand how frustrating it must be to feel unsupported, especially after so many years with Webafrica. Feedback like yours is invaluable, as it helps us see where improvements are needed most.
We’ve shared your comments with our Customer Journey teams so they can review and take action to enhance the support experience, particularly around the app chat and accessibility to agents. Your input plays a crucial role in helping us make meaningful changes for our long-standing clients.
Warm regards,
Webafrica Crew
We’ve shared your comments with our Customer Journey teams so they can review and take action to enhance the support experience, particularly around the app chat and accessibility to agents. Your input plays a crucial role in helping us make meaningful changes for our long-standing clients.
Warm regards,
Webafrica Crew
Webafrica's reply17 Mar 2026, 09:06
Official
Hello Manie. Thank you for sharing your experience so openly. We completely understand how frustrating it must be to feel unsupported, especially after so many years with Webafrica. Feedback like yours is invaluable, as it helps us see where improvements are needed most.
We’ve shared your comments with our Customer Journey teams so they can review and take action to enhance the support experience, particularly around the app chat and accessibility to agents. Your input plays a crucial role in helping us make meaningful changes for our long-standing clients.
Warm regards,
Webafrica Crew
We’ve shared your comments with our Customer Journey teams so they can review and take action to enhance the support experience, particularly around the app chat and accessibility to agents. Your input plays a crucial role in helping us make meaningful changes for our long-standing clients.
Warm regards,
Webafrica Crew