PV
Peter V
1 reviews | Active since Jul 2019
03 Sept 2026, 10:56
Webafrica support
Their support is pathetic, I am not been getting my emails since 25 August 2026, no one has been able to help me, I get referred to their critical care team and not received anything from them. This has been dragging on for 3 days now Today is the first time I was actually given a reference number
Helpful (0)
Replies (9)0
Replies (9)
Webafrica's replyOfficial
03 Sept 2026, 11:02Hi Peter,
We understand how frustrating it must be to have an email service issue ongoing since 25 August, especially after being referred to our Critical Care Team without receiving the assistance you expected.We’d like to better understand what is happening so we can ensure the correct information is available to investigate your query. Please provide us with more details about the email issue, including what happens when you try to access or receive your emails and any error messages you may be seeing. If you have already been provided with a reference number, please include that as well.Warm regards,
Webafrica Crew
We understand how frustrating it must be to have an email service issue ongoing since 25 August, especially after being referred to our Critical Care Team without receiving the assistance you expected.We’d like to better understand what is happening so we can ensure the correct information is available to investigate your query. Please provide us with more details about the email issue, including what happens when you try to access or receive your emails and any error messages you may be seeing. If you have already been provided with a reference number, please include that as well.Warm regards,
Webafrica Crew
Webafrica's reply03 Sept 2026, 11:02
Official
Hi Peter,
We understand how frustrating it must be to have an email service issue ongoing since 25 August, especially after being referred to our Critical Care Team without receiving the assistance you expected.We’d like to better understand what is happening so we can ensure the correct information is available to investigate your query. Please provide us with more details about the email issue, including what happens when you try to access or receive your emails and any error messages you may be seeing. If you have already been provided with a reference number, please include that as well.Warm regards,
Webafrica Crew
We understand how frustrating it must be to have an email service issue ongoing since 25 August, especially after being referred to our Critical Care Team without receiving the assistance you expected.We’d like to better understand what is happening so we can ensure the correct information is available to investigate your query. Please provide us with more details about the email issue, including what happens when you try to access or receive your emails and any error messages you may be seeing. If you have already been provided with a reference number, please include that as well.Warm regards,
Webafrica Crew
PV
Peter V's updateReviewer Update
03 Sept 2026, 16:55I was told on Tuesday already that my email doesn’t exist, then told yesterday it does, then this morning I was told again it doesn’t. I have had this email address for many years already
Today is was told the account is active but the email isn’t on the email portal as my email is not linked to the email server.
Then I was told by the 8th person I have spoken to in support that the sales team needs to fix this, but Rebecca in sales told me support must get this resolved.
So I am still waiting for someone that can sort this out
Today is was told the account is active but the email isn’t on the email portal as my email is not linked to the email server.
Then I was told by the 8th person I have spoken to in support that the sales team needs to fix this, but Rebecca in sales told me support must get this resolved.
So I am still waiting for someone that can sort this out
PV
Peter V's update03 Sept 2026, 16:55
Reviewer Update
I was told on Tuesday already that my email doesn’t exist, then told yesterday it does, then this morning I was told again it doesn’t. I have had this email address for many years already
Today is was told the account is active but the email isn’t on the email portal as my email is not linked to the email server.
Then I was told by the 8th person I have spoken to in support that the sales team needs to fix this, but Rebecca in sales told me support must get this resolved.
So I am still waiting for someone that can sort this out
Today is was told the account is active but the email isn’t on the email portal as my email is not linked to the email server.
Then I was told by the 8th person I have spoken to in support that the sales team needs to fix this, but Rebecca in sales told me support must get this resolved.
So I am still waiting for someone that can sort this out
Webafrica's replyOfficial
03 Sept 2026, 17:00Hi Peter,We understand your frustration, especially after receiving conflicting information about an email address you’ve been using for many years. Being told that it doesn’t exist, then that it does, and then that it isn’t linked to the email server would understandably leave you unsure of what is actually happening.From what you’ve explained, your account is active, but your email address is not currently appearing on the email portal or linked to the email server. This would explain why you’re unable to use the mailbox even though the account itself is active.If you haven’t already done so, please try accessing the email portal again using your usual email address and password. If the mailbox still does not appear or you receive an error, please send us the exact error message displayed. This will help us understand whether the issue is with the mailbox login or the email address not being provisioned correctly.We appreciate your patience while trying to get this sorted.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply03 Sept 2026, 17:00
Official
Hi Peter,We understand your frustration, especially after receiving conflicting information about an email address you’ve been using for many years. Being told that it doesn’t exist, then that it does, and then that it isn’t linked to the email server would understandably leave you unsure of what is actually happening.From what you’ve explained, your account is active, but your email address is not currently appearing on the email portal or linked to the email server. This would explain why you’re unable to use the mailbox even though the account itself is active.If you haven’t already done so, please try accessing the email portal again using your usual email address and password. If the mailbox still does not appear or you receive an error, please send us the exact error message displayed. This will help us understand whether the issue is with the mailbox login or the email address not being provisioned correctly.We appreciate your patience while trying to get this sorted.Warm regards,
Webafrica Crew
Webafrica Crew
PV
Peter V's updateReviewer Update
03 Sept 2026, 18:28It’s currently with the Dev team, let’s hope they can get it sorted
Regards
Regards
PV
Peter V's update03 Sept 2026, 18:28
Reviewer Update
It’s currently with the Dev team, let’s hope they can get it sorted
Regards
Regards
Webafrica's replyOfficial
04 Sept 2026, 11:49Hi Peter
Thank you for the update. We appreciate your patience while the matter is being worked on by our Development Team.
Warm regards,
Webafrica Crew
Thank you for the update. We appreciate your patience while the matter is being worked on by our Development Team.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 11:49
Official
Hi Peter
Thank you for the update. We appreciate your patience while the matter is being worked on by our Development Team.
Warm regards,
Webafrica Crew
Thank you for the update. We appreciate your patience while the matter is being worked on by our Development Team.
Warm regards,
Webafrica Crew
PV
Peter V's updateReviewer Update
04 Sept 2026, 12:38How long can it take to reconnect my email to the portal for goodness sake, this is not rocket science
The dev team have supposedly been busy with this since yesterday afternoon!
The dev team have supposedly been busy with this since yesterday afternoon!
PV
Peter V's update04 Sept 2026, 12:38
Reviewer Update
How long can it take to reconnect my email to the portal for goodness sake, this is not rocket science
The dev team have supposedly been busy with this since yesterday afternoon!
The dev team have supposedly been busy with this since yesterday afternoon!
Webafrica's replyOfficial
04 Sept 2026, 13:04Hello Peter
We have logged an urgent follow-up with the Critical Care techs who manage all Devs' queries directly and will continue to be here for you for any updates or further support via private message.
Warm regards,
Webafrica Crew
We have logged an urgent follow-up with the Critical Care techs who manage all Devs' queries directly and will continue to be here for you for any updates or further support via private message.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 13:04
Official
Hello Peter
We have logged an urgent follow-up with the Critical Care techs who manage all Devs' queries directly and will continue to be here for you for any updates or further support via private message.
Warm regards,
Webafrica Crew
We have logged an urgent follow-up with the Critical Care techs who manage all Devs' queries directly and will continue to be here for you for any updates or further support via private message.
Warm regards,
Webafrica Crew
PV
Peter V's updateReviewer Update
04 Sept 2026, 14:56It’s finally working, thank you
PV
Peter V's update04 Sept 2026, 14:56
Reviewer Update
It’s finally working, thank you
Webafrica's replyOfficial
04 Sept 2026, 16:46Hello Peter,
Thank you for letting us know. We’re glad to hear that your service is now working again and that you’re back up and running.
Warm regards,
Webafrica Crew
Thank you for letting us know. We’re glad to hear that your service is now working again and that you’re back up and running.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 16:46
Official
Hello Peter,
Thank you for letting us know. We’re glad to hear that your service is now working again and that you’re back up and running.
Warm regards,
Webafrica Crew
Thank you for letting us know. We’re glad to hear that your service is now working again and that you’re back up and running.
Warm regards,
Webafrica Crew