Webafrica supp**** wrong MTN LTE router and left me without reliable internet for more than two months

I signed up for a Webafrica MTN Fixed LTE package, and Webafrica supp**** me with a TP-Link Archer MR600 router.

From the start, the service kept failing. On 24 February, the LTE was activated and briefly worked after APN setup, but then the internet went down again. After repeated chats with support, I was told the SIM was being soft locked.

The most important part is this: Webafrica’s own support and system feedback showed that the SIM was being locked because of an unapproved router. I was specifically told: “MTN Device Locked - Unapproved Archer MR600(EU)2.0.”

This router was supp**** by Webafrica with the MTN package.

I also received internal feedback from Webafrica stating that: • I received the wrong router with the MTN package • The router was not compatible with the MTN network • A replacement router needed to be sent

Despite that, the issue dragged on for weeks. Some agents agreed the router was the problem, while others said the router was approved and blamed the issue on my address or location. I had to repeat the same story over and over to different agents and send the same details multiple times.

Multiple reference numbers were logged, including: • #***4 / CCT-664 • WA*** • CCT-2090 • CCT-2257

By mid-April, this was still not properly resolved. I was left without stable internet for an extended period and had to buy my own data while waiting. The most frustrating part is that Webafrica appears to have supp**** the wrong router in the first place, then kept giving conflicting explanations instead of fixing it quickly.

This is not acceptable.