Webafrica - Super bad communication

Worst fibre and internet service provider, I signed up on the 8th of December, Paid in full for the installation and for December's service, they even deducted the monthly fee for January, but up and until today we have not even received the sim card. So I paid for 2 months already without having any internet service, what is even worst is they only make use of whatsapp communication, you can't speak to anyone or even e-mail them, they just don't reply. I have send around 500 whatsapp messages but still no reselution to my querries, questions. I cancelled all my services with them, but are now waiting for my refund of the services paid for, without getting any internet service. I will rather pay more per month with a company where I can actually speak to a person.