LW
Leigh-Ann Ward
1 reviews | Active since May 2022
09 Sept 2026, 20:09
WebAfrica sucks
Pay your ass off for a 30 mbps and only get 0,38 this should be against consumer laws. This has been going on since November 2025 but dare try cancel and they will slap you with cancellation fees. Pathetic service provider.
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Webafrica's replyOfficial
10 Sept 2026, 09:00Hi Leigh-Ann,
We understand how frustrating it must be to experience ongoing slow speeds, especially when you're paying for a 30 Mbps service and not seeing the performance you expect. This is certainly not what a customer should be experiencing, and we appreciate the impact this can have on your day-to-day connectivity. We're here to help troubleshoot the connection and work towards ensuring the service is performing optimally. To help us better understand the issue, please perform a speed test with all your usual devices connected and note the results. Thereafter, perform a second speed test with only one device connected to the network. If you're testing over WiFi, please stand directly next to the router while running the tests to ensure the most accurate results possible. If you have any WiFi extenders or boosters connected, please switch them off before testing as they can sometimes affect the results.
We understand how frustrating it must be to experience ongoing slow speeds, especially when you're paying for a 30 Mbps service and not seeing the performance you expect. This is certainly not what a customer should be experiencing, and we appreciate the impact this can have on your day-to-day connectivity. We're here to help troubleshoot the connection and work towards ensuring the service is performing optimally. To help us better understand the issue, please perform a speed test with all your usual devices connected and note the results. Thereafter, perform a second speed test with only one device connected to the network. If you're testing over WiFi, please stand directly next to the router while running the tests to ensure the most accurate results possible. If you have any WiFi extenders or boosters connected, please switch them off before testing as they can sometimes affect the results.
Once you've completed the tests, please send us a direct message with:
- The results of both speed tests
- The email address linked to the account
We'll then analyse the results and determine the most appropriate next steps to address the issue.
We remain committed to providing the reliable service and support our customers expect from Webafrica.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply10 Sept 2026, 09:00
Official
Hi Leigh-Ann,
We understand how frustrating it must be to experience ongoing slow speeds, especially when you're paying for a 30 Mbps service and not seeing the performance you expect. This is certainly not what a customer should be experiencing, and we appreciate the impact this can have on your day-to-day connectivity. We're here to help troubleshoot the connection and work towards ensuring the service is performing optimally. To help us better understand the issue, please perform a speed test with all your usual devices connected and note the results. Thereafter, perform a second speed test with only one device connected to the network. If you're testing over WiFi, please stand directly next to the router while running the tests to ensure the most accurate results possible. If you have any WiFi extenders or boosters connected, please switch them off before testing as they can sometimes affect the results.
We understand how frustrating it must be to experience ongoing slow speeds, especially when you're paying for a 30 Mbps service and not seeing the performance you expect. This is certainly not what a customer should be experiencing, and we appreciate the impact this can have on your day-to-day connectivity. We're here to help troubleshoot the connection and work towards ensuring the service is performing optimally. To help us better understand the issue, please perform a speed test with all your usual devices connected and note the results. Thereafter, perform a second speed test with only one device connected to the network. If you're testing over WiFi, please stand directly next to the router while running the tests to ensure the most accurate results possible. If you have any WiFi extenders or boosters connected, please switch them off before testing as they can sometimes affect the results.
Once you've completed the tests, please send us a direct message with:
- The results of both speed tests
- The email address linked to the account
We'll then analyse the results and determine the most appropriate next steps to address the issue.
We remain committed to providing the reliable service and support our customers expect from Webafrica.
Warm regards,
Webafrica Crew
Webafrica Crew