Webafrica Sucks

Webafrica call loggin system is ****. Our fiber have been down since yesterday (26 October 2024) and they don't bother to send us notifications to inform us that they have mechanical issues on their devices.

After attempting to use their only channel to log a call on their website i waited for more then 4 hours yesterday (26 October 2024). Their chat bot willie only came back to me apologizing for waiting but no response from them at all.

We then managed to chat to 1 if their consultant and she only advised that there is a Fault in our area and the Technician are working on it. When we asked about ETA then she informed us that there is no ETA provided. Their support sucks.