Webafrica - Still No Resolution or Refund After Nearly 3 Months – Unacceptable Service

My wife and I signed up for fibre through Webafrica in good faith. We chose TT Connect because the system indicated that it was available and compatible in our area. We promptly paid R1,248.00 for installation and delivery.

Only after two weeks, and without any proactive communication from Webafrica, we were informed that our area was not compatible to TT Connect. We were told that we would be refunded, but only once the router was collected.

That’s where the nightmare began.

A router collection was scheduled for 26 March. Today is 15 June, and to date, no collection has happened and no refund has been processed.

In the past few weeks alone, we’ve spoken to more than 8 different agents across multiple departments, from Markan, Imran, Gerald, Simangele, Stanton, Abduragmaan, Asalinto, Nobulali, and the pattern is the same: - We explain the issue again. - We get transferred. - An apology is issued. - We’re told it’s being escalated. And then… nothing happens.

Even the agents who were kind and tried to help (like Stanton and Asalinto) could not bring this to resolution because it appears Webafrica's backend systems and courier follow-through are utterly broken.

It is now nearly 3 months since we first requested the collection, and we are being held hostage by a process that Webafrica insists must be completed before our refund can be processed, while showing zero urgency or accountability in actually completing it.

This is completely unacceptable.

We have been more than patient, but our trust has been severely eroded. If this is not resolved within 48 hours, we will be taking this further via social media, the CPA, and the NCC.

Webafrica, you need to fix your systems, take responsibility, and stop frustrating honest paying customers.