WebAfrica still has not activated my Wi-Fi.

WebAfrica has done it again. I made the payment on the 29th of March, and WebAfrica said they would activate my Wi-Fi. I have been on the chat with them, and they keep saying they will activate my Wi-Fi. They said they have escalated my issue to VumaTel. I received an email regarding the escalation, and they stated that it would take 48 hours. To this day, they have not gotten back to me, and the last agent said, "Just like you, we are waiting." I don't know what to do anymore.