Webafrica *****s your money

Webafrica *****s your money.

Webafrica or their ISP lost their rights to the LTE tower near us.

I contacted the call centre on the 25th/26th/27th of Feb '19. The reason for the contact, was because of the poor signal. After speaking to the call centre agent, I was informed of the above.

They promptly agreed to cancel my service and informed me that I wont have to pay anymore. They clearly stated that there will be no money deducted from my account at the end of Feb. All they require from me is to send my router back. I sent the router back. The courier collected the router on the 28th of Feb.

Come the 1st of March, they deducted a full month. Keep in mind my account was payable upfront.

I contacted the call centre and informed them of the mistake. They called me back and I waited 30min while they listened to the audio of my first contact. After confirming that what I said, was the truth, they said they are sorry for the mistake, and will deposit my money back.

The following day, I was called again and they said that they needed for the router to arrive before they game me my money back.

The router was not in the original packaging as the initial contact consultant informed me that it was not necessary.

It is now 19 days after the router was collected. 18 after they said the router needs to be received back.

They have not deemed to contact me again.

They do not deliver on promises.

They are keeping my money and its theft !