Webafrica *****s money from your account

Webafrica, during the lockdown, charged me an extra R1000 because their router was faulty and needed to be replaced. No consent, no permission asked to chargw me, they just did it. I'm a musician that hasn't been able to work during the lockdown, so I definitely don't have an extra grand to spend and never would've agreed had I known. I keep phoning and sending emails, they just close the tickets being created and the phonecalls never fo through. This is *******, exploitation and extremely dishonest.