WEBAFRICA - *****ING MONEY FROM CLIENTS ACCOUNT

Webafrica are *******. They took or should i say stole R1999.00 from my account. I've been a customer with webafrica for almost a year and not once did i miss a payment. They inconveniently migrated me over from cell c lte to fibre and upon doing so they never deducted the initial fees. I then paid the initial fees directly into their account and guess what? in the very same month that i paid them R914.00 on the 4th Nov 2019 , they decide to deduct R1999.00 from my account without any authorization from me whatsoever. Not once did they contact me or send me any communication about this and when i inquired they told me it's for my old lte router? WHAT?? my old lte router is with me almost brand new and well looked after and nobody mentioned anything of a router that must be returned or they will ***** R2000.00 from my account. I then said they should come and fetch their router. Their Live chat agents lie to their clients consistently. I was told i will be contacted to arrange collection but then without any call a courier rocks up at my work. Their client service is pathetic and this is how they treat clients who actually pays them with no fail each month. They had the audacity to ***** money from my account. The agent then also mentioned that they will credit my account. EXCUSE ME. I WANT MY CASH BACK I DONT WANT WEBAFRICA CREDIT. this i am taking to a legal institute as to date nobody i repeat NOBODY seems to give a dam at webafrica about clients experiences . it seems they have a bunch of ***boys working in the billing department whom think they can do what they like . If i could i would rate this company -20 i'd happily do so. I WANT MY MONEY BACK WEBAFRICA