Webafrica *****ing bandwidth

Last month I joined. They took the payment from my bank account but for the first 7 days I had limited connectivity. I could not access most sites, I contacted contacted via their very inefficient watsapp system. And they acknowledged its their fault but stated that I must still pay full fees. In the second month my internet suddenly stops working 3 days in. I waited 14 hours for the watsapp consultant. She then tells me it's not their problem she must log a fault with metrofibre. Again they have taken full payment but not providing full service.