Webafrica - stay away from this service provider

Probably the most frustrating customer service experience I’ve experienced. After being a loyal customer for over 7 years of their fibre product… the business is now a shadow of what it used to be in terms of technical and customer support.

A technical fault was unable to be fixed after numerous hours spent on their chat bot to technicians…. It is impossible to speak to a human being at the business.

Eventually… after hours wasted decided to cut my losses and cancel and move to a competitor …. It took me hours to try and actually (via the chat bot since this is the only option) cancel the product. After requesting management to call me multiple times… still zero comms from anyone.

The most frustrating business… I would stay well away from them.

The topping on the cake now comes that I have to return the router to centurion within 20 days if they will bill me R1k!! Pretty sure this policy was implemented whilst I’ve been a customer over the last few years of being a loyal customer….

Please can someone from management physically phone me so I can give you guys some pointers on a number of things you are getting very wrong!