1 reviews | Active since Jul 2012
Webafrica slow fibre
I am paying for a 20mbps line that gives me a line speed of less than 5mbps. They always take long to reply. When I got the line, I took it because they said its unshapped an not throttled. When I send them pictures of the bad speed they want screen shots althrough the day. It is suppose to be unshaped. The website has changed since indicating a fup situation where you are instructed to do all downloads after 12 and before 6 when you are sleeping. This is unacceptable. When whatching youtube it buffers. My lte was so much better compared to the fibre service I am receiving. They also say no contract month to month but you cannot cancel within 12 months than you pay R1 725 for the 'free' installation. Do not know what installation because they just send you the router and you plug in and play.
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica