Webafrica '*****s' dont want to refund but want you to pay for their mistake and courier fees (like hell).

I tried to upgrade to their maximum speed 300/100 in beginning of lock-down and had to pay immediately for the upgrade. I took more than 2 months and still did not work. I phoned VUMATEL (back-end provider) who tested and realised that my router is so old it cannot even go higher that a 100Mbps. Mentioning it to Webafrica, they were very sorry and would refund me. The did but only one month not for both months. the next month they mail and say my issue is resolved else i must log it again this continued for 3 months. Cool Ideas could upgrade me for the same price to Gigabit and include a nee high-end router. I gave a month notice to Webafrica but still also queried my refund. To no avail. I had to pay additional R420 for WebAfrica to release my line to Cool Ideas. (very unfair to hold one ransom). Then Webafrica came and send a new router to my house that should apparently be able to handle 300Mbs and asked if I would reconsider. I said its done, converted and i've paid the 1st installment ti Cool-Ideas and have Gigabit speed not 300Mbs and told them to come fetch your new router. Now I'm responsible for couriering it to them. and still have not received my refund. (go have a *** !!!! WebAfrica) :-). Let you accounts call me and arrange my refund and come fetch your new unopened router !!! I Will not refer you to family or friends or ever do business again..!!